Returns
If there is a problem with an item you have received or if you believe a product has developed a fault, please get in touch with us via the website contact form or email. We will make every effort to resolve the issue as quickly as possible for you.
Return Policy
If you receive an order and find you have changed your mind or the item just isn’t right for you, don’t worry. Goods can be returned for a refund within 14 days from the date of purchase (subject to the product exclusions outlined below).
Goods must be returned in an unused, re-saleable condition, with their original packaging, and all labels still attached. They should also be securely packaged in a sealed box, to ensure the contents are protected during transit. Our Returns Team will review all items to ensure they meet the criteria outlined in this Returns Policy. If an item is returned outside of our Returns Policy, we may be unable to process a full refund. We will contact you in such circumstances.
All refunds will be issued to the original payment method on the order within 5 days of receipt at our warehouse.
Product Exclusions
This Return Policy does not affect your statutory rights.
Return Policy
If you receive an order and find you have changed your mind or the item just isn’t right for you, don’t worry. Goods can be returned for a refund within 14 days from the date of purchase (subject to the product exclusions outlined below).
Goods must be returned in an unused, re-saleable condition, with their original packaging, and all labels still attached. They should also be securely packaged in a sealed box, to ensure the contents are protected during transit. Our Returns Team will review all items to ensure they meet the criteria outlined in this Returns Policy. If an item is returned outside of our Returns Policy, we may be unable to process a full refund. We will contact you in such circumstances.
All refunds will be issued to the original payment method on the order within 5 days of receipt at our warehouse.
Product Exclusions
- Personalised or customised items cannot be returned
- Products received over 14 days ago cannot be returned
- Products that have been opened or unsealed cannot be returned
- Products returned in an unsatisfactory condition cannot be returned
- Products which have been damaged in return transit due to insufficient packaging cannot be returned
This Return Policy does not affect your statutory rights.